Love your site - or your money back!
Once you have briefed us about your business and provided us with your logo and other information, we set about the task of designing the main graphics of the website. We put together a design concept. This concept will give you a good idea of how the finished site will look - what colours, placement of logo, content flow etc. Usually we show you the front page and a draft interior page.
At this stage you can make any suggestions or alterations you wish. We will even start again . . . and again. This is where the guarantee comes in. We will keep going until you are happy with a design.
If you are NOT happy with anything and you don't wish to keep going, WE WILL GIVE YOU YOUR MONEY BACK. ALL OF IT.
If, however, you are happy with the design and give permission to go ahead with the rest of the site - adding content etc - then the guarantee lapses. In other words, once you agree the site is OK and we move to the next stage, we expect to be paid the agreed amount for our work.