SITECARE
:: What does it cost?
Establishment Fee: $330 (up to 10 pages)
Service Fee : $72.60 per month payable half-yearly
(The Service Fee includes both HOSTING and UPDATES. Do you know of any other package that will give you a fixed price for these services?)
There are no other charges for our standard package.
These charges are for sites with up to 10 pages. Larger sites will be quoted on an individual basis.
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:: Who owns the site?
While your business retains ownership of the site at all times, we transfer the site to our servers at the commencement of the service and, if necessary, customize the construction of the site to allow us to update it efficiently.
Because the site is hosted on our servers, The LAD is responsible for the computer side of things and any stock photography used in updates. However, the company is responsible for the accuracy of the content. While we will update any site as directed, we only do so on the company's behalf so you need to be as careful with what you say on your website as you would be with any other published marketing material.
If, at any stage, you decide to discontinue SiteCare and want to take your site elsewhere, we will provide a copy of the current site on CD (i.e. includes all the alterations we have made to date) along with the source files for photos etc. This feature is great for you because it means while you retain the ultimate in hosting flexibility we have to work hard to keep you happy with our service so you will stay with us!
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:: How do you arrange a site update?
The easiest way to request a change to your website is to send us an email. Simply note the text changes and attach any images you would like added.
What if you need to send us some brochures or other printed material???
Sending material to us couldn't be easier! There's no need to go to the post office - simply send us an email or give us a call on 1300 THE LAD and we'll arrange for a courier to pick up the package from your premises... and we'll pay the courier charges!
* FREE COURIER SERVICE AUSTRALIA-WIDE *
Once the material has been added to the site and you're happy with the result, we'll also return it to you by courier.
We are happy to take phone calls to discuss changes but ask that you confirm the changes by some other medium. This helps to avoid misunderstandings and places less reliance on memories.
Under some circumstances it may be possible to arrange a visit by a consultant to discuss changes. A minimum call-out fee of $165 applies.
We place a high priority on updates and halt other work if necessary. Your update will be online within 24 hrs. When it is done, we send you a confirming email. If you don’t receive that email within 24 hrs you should ring us. It may mean we never received your original request.
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