Outlined below are answers to some common questions about iShowroom.
iShowroom is a complete website package for a business wishing to outsource the design, hosting and MAINTENANCE of their website.
To our knowledge, we are the only organization in Australia offering customized websites and a full update service for a fixed fee.
All our websites are professionally designed from scratch - no templates are used. iShowroom provides up to 10 pages of content and 20 images in the basic package. Additional pages can be added for $165 incl. GST per page. Additional images can be included in the initial site for $16.50 incl. GST each (covering thumbnail and larger version). Going forward, changes to the pages and images are covered by the maintenance service.
Once the site is live, there is a monthly service fee to cover the ongoing cost of hosting the site and providing our update service. With our package, you can update the content of your site whenever you wish for no extra charge (conditions apply).
In summary, iShowroom provides:
... and so provides everything a business needs to outsource a business website.
Call 1300 843 523 and get your business on the web with the best value package in Australia!
Website design: From $2,475 incl. GST (base package incl 10 pages & 20 images)
Monthly fee : $74.80 incl. GST (incl updates, hosting & email)
(Just a minute! Did you get that!! The monthly fee includes both HOSTING and UPDATES. Do you know of any other package like that?)
There is a once-off server set-up fee of $88 (includes email set-up).
Additional Pages, Images & Photo Slider
The iShowroom package is very flexible. Additional pages and images can be added as required.
If more than 10 pages & 20 images are required in the initial design, each additional page is $165.00 (once-off) and each additional image is $16.50 (once-off).
An animated panel (eg. a photo slider) to highlight some major selling points, can be added to the home page for a once-off fee of $330 incl GST. Changes to the panel going forward are covered by the maintenance service.
If an unusually large change (or update) is required to a website - and it would need to be quite time consuming to us to charge - we would quote the work on $132 incl. GST per hour.
An initial deposit of 30% of the total development fee (plus $88 server set-up plus 3 months hosting at a reduced rate of $38.50 per month) is payble for design work to commence. A design concept (i.e. home page and interior layout) is then designed to your satisfaction or your money back. A breakdown of the initial deposit is:
Progress Payment: 40% of total development fee
Balance on completion: 30% of total development. Monthly fee now moves from $38.50 during design phase to $74.80, as 'updates' and email hosting are now included.
If you can provide the content (text and images), that's great.
However, we find many business people are too busy to get involved in the detail of their site and have trouble putting pen to paper.
We're used to that.
If you don't have any content, we can create it from scratch for just $660 incl.GST (for 5 pages). Additional pages by quotation.
A copywriter (with marketing qualifications) will call you to discuss your business and run through a list of questions, take some notes and then write-up the content of the site for you. The content we create will have a 'marketing' perspective and highlight your Unique Selling Proposition. We'll ensure the finished site will serve as an effective marketing tool for your business.
Of course, we'll also use your company logo, if you have one, and any existing catalogues, reports, photos etc.
In regards to photos for the site, we have access to loads of quality stock photography. Selection and use of these images is included in the package (where appropriate). To illustrate 'products', we recommend using legitimate images. These can often be obtained from the manufacturer's website (and used with permission). Alternatively, try using your own digital camera or we can refer you to a professional photographer.
The iShowroom design process has 5 steps:
Once you contact us to say you want to proceed with a website, we will email you a copy of our Service Agreement and an invoice for the initial deposit. Once we receive the signed Agreement and your deposit (which we fully refund if you are not happy with the draft design as outlined in Step 3 below), we will contact you by phone to discuss the design of your site.
A consultant will contact you to discuss your requirements in sufficient detail to begin a draft design concept. We will establish the primary purpose of the site, who your target market is and what materials are available for use on the site e.g. logo, photos, brochures etc.
Creation of Design Concept i.e. a home page and interior layout
We will use an online project management system to manage the development of your site - it's very easy to use. Once logged in, you'll find instructions on everything we need to get the design underway. You can upload files, post instructions and comments and collaborate directly with the design team.
Once the design concept is ready, we'll post it to a private address on the web for you to view and await your feedback. We will work with you until you are happy with the design OR YOUR MONEY BACK!
Progress Payment and Site Content
Once you are happy with the design layout, a progress payment of 40% of the development fee is due. We then proceed to complete the content of the site. Again you are invited to make comments, alterations etc. However, we do not allow changes to the design concept at this stage because it has already been given final approval.
Publication to your web address
Once your site is completed to your satisfaction and ready to go "live", the final account falls due. Your business is now online!
The easiest way to request a change to your website is to send us an email. Simply note the text changes and attach any images you would like added.
What if you need to send us some brochures or other printed material?
Sending material to us couldn't be easier! There's no need to go to the post office - simply send us an email or give us a call on 1300 843 523 and we'll arrange for a courier to pick up the package from your premises... and we'll pay the courier charges!
* FREE COURIER SERVICE AUSTRALIA-WIDE *
Once the material has been added to the site and you're happy with the result, we'll also return it to you by courier.
We are happy to take phone calls to discuss changes, but ask that you confirm the changes by some other medium. This helps to avoid misunderstandings and places less reliance on memories.
Under some circumstances it may be possible to arrange a visit by a consultant to discuss changes. A minimum call-out fee of $165 applies.
We place a high priority on updates and halt other work if necessary. Your update will be online within 24 hrs. When it is done, we send you a confirming email. If you don't receive that email within 24 hrs you should ring us. It may mean we never received your original request.
Are you thinking of a Content Management System (CMS)? Learn why CMS are not such a good idea.
In any case, why would you want to update the site yourself? Your time is money ... and the monthly service fee covers the costs of US doing your updates.
Because we update sites every day, we can do it more efficiently than someone who only uses the programmes occasionally.
"But I want the changes done quickly" . . .
To give you confidence to use our update service, we promise to get the update done within 24 hrs. Usually it is within 1/2 a day of receiving the update if it is not too large. If it is more urgent than that, let us know and we will do it immediately.
We offer unlimited "reasonable" updates on our basic package of up to 10 pages and up to 20 photos. By "reasonable" updates we mean changes that could be considered maintenance of the website...and we will happily do them whenever you need them.
In other words, replacement of photos, announcement of a monthly special, stocktake sale or an initiative to add value for customers e.g. a hints page. We are trying to make it easy and economical for you to proactively use your website as a marketing tool.
It does not cover the addition of a large number of new pages, setting up or changing a large photo gallery (over and above the initial 20 photos) or a redesign of the look and feel of the site. Those activities would normally be charged according to the time taken or by fixed quote at the outset.
By "unlimited" we mean we will do them whenever you want them. If you changed some prices today and had to change some again tomorrow, no problem. If someone wanted changes every day ... we do have a problem!
Our clients understand we can only offer this service for a fixed price if we all use our common sense!
Updates are easy. Just send your changes to us via email, fax or post. Unlimited changes to content is what iShowroom is all about!
If you have sensitive or bulky material to send us, contact us and we will arrange a courier service to pick up your material and return it when the job is done - AT NO COST TO YOU. For important update material, we offer a
* FREE COURIER SERVICE AUSTRALIA-WIDE *
The advantages of the update service for our clients are:
The main ways your customers will find your site is via your existing marketing and through the search engines.
If you add your web address to your stationery, your company vehicles etc, they can then look you up on the web. In short, wherever you put your phone number - put your web address!
We offer a range of online marketing services to enable people can find your site.
The LAD will be happy to help you when your business is ready to take its website to the next step ... connecting a shopping cart.
When it comes to selling online, you will probably want an online catalogue, a purchasing mechanism (the cart) and a secure way to accept payment details.
We offer a comprehensive eCommerce package that includes that functionality and can be customised to suit your exact requirements.
We can arrange for the underlying database of product details to be updated from your own computer using just your browser at home. Alternatively, we will undertake the full maintenance of the site for you.