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iShowroom Web Design Package - FAQs
How do I arrange a site update?
The easiest way to request a change to your website is to send us an email. Simply note the text changes and attach any images you would like added.
What if you need to send us some brochures or other printed material???
Sending material to us couldn't be easier! There's no need to go to the post office - simply send us an email or give us a call on 1300 THE LAD and we'll arrange for a courier to pick up the package from your premises... and we'll pay the courier charges!
* FREE COURIER SERVICE AUSTRALIA-WIDE *
Once the material has been added to the site and you're happy with the result, we'll also return it to you by courier.
We are happy to take phone calls to discuss changes but ask that you confirm the changes by some other medium. This helps to avoid misunderstandings and places less reliance on memories.
Under some circumstances it may be possible to arrange a visit by a consultant to discuss changes. A minimum call-out fee of $165 applies.
We place a high priority on updates and halt other work if necessary. Your update will be online within 24 hrs. When it is done, we send you a confirming email. If you don’t receive that email within 24 hrs you should ring us. It may mean we never received your original request.
Are you thinking of a Content Management System (CMS)? Learn why CMS are not such a good idea.
In any case, why would you want to update the site yourself? Your time is money ... and the monthly service fee covers the costs of US doing your updates.
Because we update sites every day, we can do it more efficiently than someone who only uses the programmes occasionally.
"But I want the changes done quickly" . . .
To give you confidence to use our update service, we promise to get the update done within 24 hrs. Usually it is within 1/2 a day of receiving the update if it is not too large. If it is more urgent than that, let us know and we will do it immediately.
Are unlimited updates too good to be true?
We offer unlimited "reasonable" updates on our basic package of up to 10 pages and up to 20 photos. By "reasonable" updates we mean changes that could be considered maintenance of the website...and we will happily do them whenever you need them.
In other words, replacement of photos, announcement of a monthly special, stocktake sale or an initiative to add value for customers e.g. a hints page. We are trying to make it easy and economical for you to proactively use your website as a marketing tool.
It does not cover the addition of a large number of new pages, setting up or changing a large photo gallery (over and above the initial 20 photos) or a redesign of the look and feel of the site. Those activities would normally be charged according to the time taken or by fixed quote at the outset.
By "unlimited" we mean we will do them whenever you want them. If you changed some prices today and had to change some again tomorrow, no problem. If someone wanted changes every day ... we do have a problem!
Our clients understand we can only offer this service for a fixed price if we all use our commonsense!
Updates are easy. Just send your changes to us via email, fax or post. Unlimited changes to content is what iShowroom is all about!
If you have sensitive or bulky material to send us, contact us and we will arrange a courier service to pick up your material and return it when the job is done - AT NO COST TO YOU. For important update material, we offer a
* FREE COURIER SERVICE AUSTRALIA-WIDE *
The advantages of the update service for our clients are:
- No Content Management Systems (CMS) to learn
- No software programs to purchase
- No salaries or design fees to pay
- No experience necessary
- HUGE SAVING IN TIME . . . WE DO IT ALL FOR YOU!
The main ways your customers will find your site is via your existing marketing and through the search engines.
If you add your web address to your stationery, your Yellow Pages ad, your company vehicles etc, they can then look you up on the web. In short, wherever you put your phone number - put your web address!
We have offer four online marketing services to enable people can find your site.
Can I add ecommerce at a later date?
The LAD will be happy to help you when your business is ready to take its website to the next step ... connecting a shopping cart.
When it comes to selling online, you will probably want an online catalogue, a purchasing mechanism (the cart) and a secure way to accept payment details.
We offer a comprehensive eCommerce package that includes that functionality and can be customised to suit your exact requirements.
We can arrange for the underlying database of product details to be updated from your own computer using just your browser at home. Alternatively, we will undertake the full maintenance of the site for you.
We have created
hundreds of websites for business clients since we started in 1999.
We deliver outstanding rankings for our clients. Learn how we can get your site more visible on Google too.
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Dear Darren,
We want you to know that the website developed for the 'Cantys Cater - since 1990' by The LAD has been a great success and a major reason why our catering business sales increased by over 50% in the past two years. We appreciate your friendly advice and rapid service and the way you explained Google ads - rather like a free mentoring service. We heartily recommend The LAD to any business that wishes to increase their sales. Thank you.
The Cantys Cater - since 1990